Press & announcements.
Company announcements, published research, and coverage from around the industry — the public record behind the rankings.
Press releases
Company announcementsThe LPO 11: the independent providers running intelligent legal process outsourcing, ranked
32 companies screened on the published eight-dimension methodology. Eleven cleared the bar — and only three hold a verified security certification, a gap the ranking treats as an answer.
Read the release →Or go straight to the legal process outsourcing ranking, with all eleven profiles and the published methodology.
The IPO Trust & Safety 10: the independent outsourcers running intelligent moderation operations, ranked
52 companies screened on a published eight-dimension methodology. Ten made it. The first vertical ranking in the Pivot Path series, with retail, BFSI, and healthcare cuts.
Read the release →The emerging BPO segment finally has a ranking: The IPO 25 names the outsourcers leading the shift to Intelligent Process Outsourcing
The annual, methodology-backed ranking of emerging BPOs making the transition from selling seats to delivering AI-driven outcomes.
Read the release →Pivot AI Global launches: marketing strategy for a world where machines make first impressions
Founded by Andrew Kokes after twenty years as a marketing operator, Pivot AI Global helps B2B companies build the brand clarity, positioning infrastructure, and AI visibility required to compete.
Read the founding essay →In the news
Bylines & coverage“The provider who wins may not be the cheapest one; it’s the one who pairs AI-handled volume with a same-timezone team for the moments that need a person.”
Andrew Kokes in Manoj Sharma’s analysis of Carlyle’s $400 million healthcare RCM bet and what it means for nearshore providers. The market is splitting: India keeps the high-volume coding work, and Latin America’s opening is the real-time, judgment-heavy layer of denials, prior authorizations, and patient billing calls. ↗ Analyst coverage · Mark Hillary, The Ghost In The Machine · September 2, 2026“Your Buyers Are Asking AI Who to Call. Will It Mention You?”
Mark Hillary on Andrew Kokes’s argument, from CX Files episode 429 with Peter Ryan: why B2B discoverability is replacing traditional search, and why clear positioning, credible evidence, and machine-readable content now matter more than volume. ↗
Byline · Forbes, August 21, 2026
“The first version of your company a buyer meets is now written by a machine, and the machine only knows what it can find. The job is to make it consistent enough that the answer comes back right.”
Andrew Kokes in “The New Brand Test: Can AI Describe Your Company Accurately?” ↗Media resources
For journalistsAbout Pivot AI Global
Pivot AI Global is an AI-era marketing and market-intelligence firm. It publishes the IPO franchise, a series of evidence-scored rankings of emerging business process outsourcers, and works with companies on discoverability: making sure their position is clear, corroborated in public, and surfacing to the right buyers at the moment those buyers are choosing a partner.
Press contact
Pivot AI Global
hello@pivotaiglobal.com
For media inquiries, interviews, or methodology questions on any Pivot Path ranking.
